Terms & Conditions

Terms and Conditions

Please note that by making an appointment with us you are agreeing to our Terms & Conditions.

Amending / Cancelling Appointments

We require a minimum of 24 hours notice to cancel an appointment. We appreciate that things do crop up that mean you would not be able to attend your appointment, Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending by e-mail on info@jacobsamuelclinic.co.uk or by phone on 07519 337612. We will always try to move your appointment to another convenient time for you,.

Appointments may be cancelled outside of 24 hours of scheduled time with no charge. However, appointments cancelled within 24 hours of the scheduled appointment time may incur a 50% charge, this is at the owners discretion. Where a client either does not arrive for their appointment, the full fee for that appointment will be charged. This is because if not we may not be able to fill your appointment slot and still need to cover our costs.
An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further massage bookings can be taken.

Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.

Payment
All treatments are due for payment immediately upon completion of the treatment session. We accept cash and all major Card Payments.
 
Disclaimer
Before beginning any treatment, if not already completed via e-mail from our Online Booking System, your therapist will ask you a few questions including the basics such as your name, address, contact details, etc. They will also want to find out some information about your general health as well as any specific condition that you are seeking treatment from us for. We do thisso that we can offer the most appropriate treatment, and also to ensure that there are no underlying conditions that would preclude you from receiving treatment from us.  We may refuse to treat any client or part of their body with just and reasonable cause and reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.
Share by: